Booking Terms and Conditions

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1. The first-named person (The Tenant) on the booking confirmation agrees to enter into a contract with the property owner (The Owner). The Owner enters into a binding contract when the booking is confirmed. The Tenant is responsible for payment of the holiday and for ensuring that all members of his party comply with these conditions. The Tenant must be aged 18 or over when the booking is confirmed.

2. The correct deposit or payment must accompany bookings. The booking is not deemed to have been accepted until the owner issues a booking confirmation. The balance must be paid no later than six weeks before the start of the holiday. Failure to settle the outstanding balance on time will result in the holiday being cancelled. The Owner will attempt to contact The Tenant before cancelling the holiday. If the holiday is booked more than six weeks before the start of the holiday, a deposit of 30% of the total cost must be paid before the holiday is confirmed. The full cost of the holiday is payable six weeks before the start date. If the booking is made less than six weeks before the start of the holiday the full cost of the holiday is payable before the holiday can be confirmed.

3. In the unlikely event that The Owner needs to cancel the holiday, The Owner will endeavour to source accommodation of a similar standard nearby and will transfer monies paid to the new holiday. If this is not acceptable to the Tenant, a refund will be made available.

4. Any cancellation by The Tenant should be in writing to The Owner, and the effective day of cancellation is the day that this notice is received. Recorded delivery is recommended. Deposits are non-refundable and if the holiday is cancelled less than six weeks before the start of the holiday then the full cost of the holiday is retained.

5. Statutory rights are not affected by these conditions.

6. Once a booking is confirmed, a £10 administration charge will be made for changes to the booking and a new booking confirmation being re-issued.

7. The description of the property and The Estate are accurate at the time of booking. Minor changes to furnishings and fittings can be made without prior notice. The Estate facilities are run by the Estate Management Company and from time to time some activities or facilities may be unavailable without prior notice.

8. The number of people using the accommodation is restricted to the number on the booking confirmation. Should the number of guests exceed the number agreed on the booking confirmation, The Owner or their Agent may revoke the booking at their own discretion and the booking will be considered cancelled by The Tenant.

9. The Owner may refuse to hand over the property if they have reason to believe that any member of the party will damage the property. If damage is caused during the holiday, The Owner reserves the right to repossess the property and the holiday will be considered cancelled by The Tenant. Monies will not be refunded unless The Owner’s decision is proved to be unreasonable.

10. The Owner or their Agent is allowed access to the accommodation at any reasonable time during the holiday.

11. Arrival time is after 3.00pm on the holiday start date. Departure time is 10.00am on the final day of the holiday.

12. No pets allowed

13. The Tenant will keep the property, furniture and fittings in the same sate of repair as at the beginning of the stay. The Tenant is liable to The Owner for any loss, costs, expenses or claims arising from any damage caused to the property and contents. A Security Deposit is taken when the booking is made and this is returned if the condition of the property is satisfactory. It may be possible to use all or part of this Deposit to pay for repairs and/or replacement of any damaged items, or for additional cleaning if the property is dirty or untidy on the day of departure.

14. During the holiday, if the Tenant has any complaints they should make the Owner and/or Owner’s Agent aware immediately. Every effort will be made to rectify ay problems. If the Tenant is not satisfied with the outcome, they should write to the Owner within 7 days of the end of the holiday, clearly outlining the problem. Letters should be sent via recorded delivery.

15. The Owner and/or Agent is not responsible for death or injury of any member of the Holiday Party unless as a result of proven negligence by the Owner.

16. The owner is not responsible for any loss, breach or delay due to any cause beyond the Owner’s control, including but not limited to Acts of God, Explosion, Fire, Accident, War or Threat of War, Sabotage, Civil Disturbance, Acts, Restrictions, Regulations, Bye-Laws, Prohibitions or Measures of any kind on the part of the government or local authority, Strikes or Industrial Actions and Disputes. Under any such circumstance the Owner is entitled to treat the contract as discharged, and the Owners liability is limited to the cost of the Holiday less £25 administration fee.

17. English Law applies. The contractual obligations above are subject to the jurisdiction of the courts of England, Wales, Scotland or Northern Ireland unless one of the parties is resident outside the UK, in which case English courts have jurisdiction.